Failure of Blue 02 Ltd
Blue O2 Ltd – ATOL 6589 has ceased trading as an ATOL holder on 15th November 2021
The company based in Plymouth traded under the names Blue O2, Blue O Two, blue o two and blueotwo, and website www.blueotwo.com.
The following information is for ATOL protected bookings. ATOL protected consumers are those that booked:
An ATOL protected flight inclusive package protected by Blue O2 Ltd
Your ATOL Certificate will say either ‘Package Single Contract’ or ‘Package Multi-Contract’ in the bottom right-hand corner. Blue O2 Ltd’s ATOL number 6589 will also be shown in the box to the left of this.
Package Bookings for consumers currently overseas
If you are currently overseas, it is our understanding that all elements remain valid, and your booking will proceed as planned.
Package Bookings with a future travel date
Your booking will not take place and you should make a claim. Depending on your original method of payment, your claim will either be with the CAA or your credit card provider.
If you paid for your original trip by credit card to Blue O2 Ltd, your claim will be with the credit card provider.
If you paid for your original trip by credit card and other methods to Blue O2 Ltd, your claim will be with the credit card provider for the portion you paid by credit card, and ATOL for payments by other methods.
If you paid for your original trip by any method other than credit card to Blue O2 Ltd, your claim will be with ATOL.
ATOL protected bookings that were cancelled and refund credit notes issued
If your ATOL booking was cancelled on or after 10th March 2020 due to Covid-19 and Blue O2 Ltd issued to you an ATOL Covid-19 Voucher – they may have called it a ‘Refund Credit Note’ or provided written confirmation that you are owed a refund, you may make a claim (subject to how you originally paid).
Please note that we can only accept claims for cancelled ATOL bookings.
Instructions for consumers that paid Blue O2 Ltd by credit card
ATOL cannot refund you the following credit card payments and you should claim these from your credit card issuer instead:
- You paid for a booking which was due to take place in the future but has now been cancelled with no RCN issued
- You paid for a booking which was cancelled, and you received a Refund Credit Note (RCN) or ATOL Covid-19 Voucher which you have not yet redeemed
- You paid for a booking which was cancelled, and you received a Refund Credit Note (RCN) or ATOL Covid-19 Voucher which you redeemed to amend your original booking (i.e your booking reference has not changed from the original)
If you paid Blue O2 Ltd by credit card for a booking which was cancelled and you redeemed your Refund Credit Note (RCN) or ATOL Covid-19 Voucher on a NEW BOOKING (i.e. your new booking has a different booking reference than your original), you should submit your claim to ATOL.
Accommodation Only, Non-flight Packages
Bookings which do not include a flight element are not covered by the ATOL scheme. Please contact [email protected]
When completing the ATOL claim form:
- Enter 00:00 if you do not know your flight times
- Use your original date of booking
- Use your most recent ATOL Certificate Number (Booking Reference)
Time limit for making a claim to ATOL by 14th November 2022.
The UK CAA has the power to prosecute offences related to its statutory functions. Person(s) who make fraudulent ATOL claims, following the failure of an ATOL holder, may be prosecuted by the UK CAA for offences under section 1 of the Fraud Act 2006. The maximum sentence for this offence is 10 years’ imprisonment.