Failure of Cheap Cost Holidays Ltd
Cheap Cost Holidays Ltd – ATOL 10947 has ceased trading as an ATOL holder on 26th October 2021
The company based in Wembley traded under the names; Cheap Cost Business Class, Cheap Cost Flights, Cheap Cost Holidays, Cheap Cost Hotels, Cheap Cost Travel, Cheap Traveler, Holiday Formula, Dial 4 Holidays, Refresh Holidays, Top City Breaks, Holiday Shoppy and website www.cheapcostholidays.co.uk.
The following information is for ATOL protected bookings. ATOL protected consumers are those that booked:
An ATOL protected flight inclusive package protected by Cheap Cost Holidays Ltd
Your ATOL Certificate will say either ‘Package Single Contract’ or ‘Package Multi-Contract’ in the bottom right hand corner. Cheap Cost Holidays Ltd’s ATOL number 10947 will also be shown in the box to the left of this.
Consumers due to travel
If you have flight tickets the flight may be valid, passengers are advised to check with the airline, if the airline confirms you have a valid ticket for travel, you have two options:
Option 1. If you do not wish to use your flight you can make a claim for a refund for the amount you paid to Cheap Cost Holidays Ltd for your ATOL Protected package (depending upon your original method of payment). Also applicable for passengers with non-valid flights.
Option 2. You can use your flight and if you are asked to pay again for the other elements included in your original package, claim for the cost of replacing these (subject to how you originally paid).
The other services may not have been paid to the local suppliers and you may be required to re-arrange and pay for these services again. To avoid any issues in resort, you should confirm the cost of all the elements in advance of travel.
However, there is a limit to the amount you can claim. For details of your claim entitlements please view the ATT Payment Policy.
Consumers who choose Option 2 and decide to travel, if you originally paid Cheap Cost Holidays Ltd by credit card, then your claim for the replacement elements will be from your credit card company. The amount you can claim from your credit card company will be capped at the value of your original credit card transaction. So, if your replacement element claim exceeds this sum, you may claim the remainder from ATOL. The replacement items must either match the original booking or be of the same standard, board basis, room type, tour etc, as the original. Please check the ATT Payment Policy for your claim entitlement.
Please note claims cannot exceed the total cost of the original booking made with Cheap Cost Holidays Ltd.
Think very carefully before you choose option 2 and check the cancellation terms with the suppliers particularly considering the prevailing short notice travel restrictions and/or quarantine measures.
Please note that if you choose to travel and use your valid flight, you are not protected under The Package Travel and Linked Travel Arrangements Regulations 2018 as your package travel provider has ceased to trade. You will therefore be responsible for any risks arising from each individual element of your trip which would have previously been protected.
ATOL protected bookings that were cancelled, and refund credit notes issued
If your ATOL booking was cancelled on or after 10th March 2020 due to Covid-19 and Cheap Cost Holidays Ltd issued to you an ATOL Covid-19 Voucher – they may have called it a ‘Refund Credit Note’ or provided written confirmation that you are owed a refund, you may make a claim (subject to how you originally paid).
Please note that we can only accept claims for cancelled ATOL bookings.
Package bookings made directly with Cheap Cost Holidays Ltd – Who to claim from, depending on how you originally paid
If you paid for your original trip by credit card to Cheap Cost Holidays Ltd, your claim will be with the credit card provider. If you are choosing to travel, you should check with your credit card provider prior to travelling to establish what your claim entitlement amount is. You will only be entitled to claim for any replacement costs from ATOL up to the cost of your original trip less the amount originally paid by credit card.
If you paid for your original trip by credit card and other methods to Cheap Cost Holidays Ltd, your claim will be with the credit card provider for the portion you paid by credit card, and the CAA for payments by other methods. If you are choosing to travel, you should check with your credit card provider prior to travelling to establish what your claim entitlement amount is. You will only be entitled to claim for any replacement costs from ATOL up to the cost of your original trip less the amount originally paid by credit card. If you do not travel you will be entitled to claim for the payments by credit card from your credit card provider and the other methods of payment from ATOL
If you paid for your original trip by any method other than credit card to Cheap Cost Holidays Ltd, your claim will be with ATOL. If you choose to travel and are requested to pay again to replace elements of your original booking, you will be entitled to claim for any replacement costs from ATOL.
When completing the ATOL claim form:
- Enter 00:00 if you do not know your flight times
- Use your original date of booking and original travel date (if your booking was amended)
- Use your most recent ATOL Certificate Number (Booking Reference)
Time limit for making a claim to ATOL by 25th October 2022.
The UK CAA has the power to prosecute offences related to its statutory functions. Person(s) who make fraudulent ATOL claims, following the failure of an ATOL holder, may be prosecuted by the UK CAA for offences under section 1 of the Fraud Act 2006. The maximum sentence for this offence is 10 years’ imprisonment.