Failure of Gendai Travel Ltd
UPDATE: We are only able to process claims made within 12 months of a business ceasing to trade. As it has now been longer than 12 months since this business failure, we are unable to accept any new claims.
ATOL financial protection is covered by the Air Travel Trust’s fund, to find out more about the Air Travel Trust’s fund please click here.
Gendai Travel Ltd – ATOL 4192 has ceased trading on 21 September 2020
The company based in London traded under the names Go Asia Travel, Japan Travel Centre, JTC Tours, PIC, and PIC UK and website(s) www.gendai.co.uk,www.japantravel.co.uk,www.japantravel-centre.com,and www.pic-uk.com.
ATOL protected bookings
We will contact consumers with ATOL protected bookings directly.
Please do not use claim forms from other failures as these cannot be accepted.
Not ATOL protected bookings
Flight Ticket bookings
We understand the company sold flight tickets under its IATA licence and as agent for the airline operating the flight. These flights are not ATOL protected. Unprotected flights were typically those where full payment was made at the time of booking and a ticket was issued straightaway. Consumers should contact the airline shown on their tickets.
Accommodation Only bookings
Bookings which do not include a flight element are not covered by the ATOL scheme and consumers should contact www.abta.com
The UK CAA has the power to prosecute offences related to its statutory functions. Person(s) who make fraudulent ATOL claims, following the failure of an ATOL holder, may be prosecuted by the UK CAA for offences under section 1 of the Fraud Act 2006. The maximum sentence for this offence is 10 years’ imprisonment.