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Failure of Strandtown Travel (NI) Limited

ATOL No: 11029
Date of failure: 05.11.2020
Yacht on the sea

UPDATE: We are only able to process claims made within 12 months of a business ceasing to trade. As it has now been longer than 12 months since this business failure, we are unable to accept any new claims.

ATOL financial protection is covered by the Air Travel Trust’s fund, to find out more about the Air Travel Trust’s fund please click here.

Strandtown Travel (NI) Limited – ATOL 11029 has ceased trading on 05/11/2020.

The company based in County Down traded under the names Acetours Acetours.en, and Strandtown Travel and website

The following information is for ATOL protected bookings. ATOL protected consumers are those that booked:

An ATOL protected flight inclusive package protected by Strandtown Travel (NI) Limited.

Your ATOL Certificate will say ‘Package Single Contract’ in the bottom right hand corner.  Strandtown Travel (NI) Limited ‘s ATOL number 11029 will also be shown in the box to the left of this.


Package bookings

If your ATOL booking was cancelled on or after 10th March 2020 due to Covid-19 and Strandtown Travel (NI) Limited issued to you an ATOL Covid-19 Voucher – they may have called it a ‘Refund Credit Note’ or provided written confirmation that you are owed a refund, you may make a claim (subject to how you originally paid).


Package bookings made directly with Strandtown Travel (NI) Limited

If you paid Strandtown Travel (NI) Limited, directly by credit card ATOL are unable to authorise payment.

Where any part of the payment for a flight or holiday was made using a credit card, pursuant to Section 75 of the Consumer Credit Act 1974, credit card issuers are also responsible for refunding customers the entire cost of the transaction including the payments you made by cheque, cash, debit card, charge card, etc.

Therefore, in accordance with Section 75 of the Consumer Credit Act 1974, you should forward your claim to your credit card issuer for reimbursement of the entire amount you paid for your flight or holiday stating you are requesting a refund in accordance with Section 75 of the Consumer Credit Act 1974.

If you paid for your original trip by any method other than credit card to Strandtown Travel (NI) Limited, your claim will be with ATOL.

Claim Documents

ATOL claim form

Letter for credit card issuer

Time limit for making a claim to ATOL by 4th November 2021.

The UK CAA has the power to prosecute offences related to its statutory functions. Person(s) who make fraudulent ATOL claims, following the failure of an ATOL holder, may be prosecuted by the UK CAA for offences under section 1 of the Fraud Act 2006. The maximum sentence for this offence is 10 years’ imprisonment.