Failure of Tango Tours Ltd
Tango Tours Ltd – ATOL 10002 has ceased trading as an ATOL holder on 16th March 2022
The following information is for ATOL protected bookings. ATOL protected consumers are those that booked:
An ATOL protected flight inclusive package protected by Tango Tours Ltd
Your ATOL Certificate will say ‘Package Single Contract’ in the bottom right-hand corner. Tango Tours Ltd’s ATOL number 10002 will also be shown in the box to the left of this.
If you paid for your original trip by credit card to Tango Tours Ltd, your claim will be with the credit card provider.
If you paid for your original trip by credit card and other methods to Tango Tours Ltd, your claim will be with the credit card provider for the portion you paid by credit card, and the CAA for payments by other methods.
If you paid for your original trip by any method other than credit card to Tango Tours Ltd, your claim will be with ATOL.
ATOL protected bookings that were cancelled and refund credit notes issued
If your ATOL booking was cancelled on or after 10th March 2020 due to Covid-19 and Tango Tours Ltd issued to you an ATOL Covid-19 Voucher – they may have called it a ‘Refund Credit Note’ or provided written confirmation that you are owed a refund, you may make a claim (subject to how you originally paid).
When completing the ATOL claim form:
- Enter 00:00 if you do not know your flight times
- Use your original date of booking
- Use your original ATOL Certificate Number (Booking Reference)
Time limit for making a claim to ATOL by 15th March 2023
The UK CAA has the power to prosecute offences related to its statutory functions. Person(s) who make fraudulent ATOL claims, following the failure of an ATOL holder, may be prosecuted by the UK CAA for offences under section 1 of the Fraud Act 2006. The maximum sentence for this offence is 10 years’ imprisonment.