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Failure of The Independent Traveller Ltd

ATOL No: 5912
Date of failure: 19.10.2020

UPDATE: We are only able to process claims made within 12 months of a business ceasing to trade. As it has now been longer than 12 months since this business failure, we are unable to accept any new claims.

ATOL financial protection is covered by the Air Travel Trust’s fund, to find out more about the Air Travel Trust’s fund please click here.

The Independent Traveller Ltd – ATOL 5912 has ceased trading on 14th October 2020 and became a failed ATOL holder on 19th October 2020.

The company based in Surrey traded under the name The Independent Traveller Ltd and website

The following information is for ATOL protected bookings. ATOL protected consumers are those that booked:

An ATOL protected flight inclusive package protected by The Independent Traveller Ltd

Your ATOL Certificate will say either ‘Package Single Contract’ or ‘Package Multi-Contract’ in the bottom right hand corner.  The Independent Traveller Ltd’s ATOL number 5912 will also be shown in the box to the left of this.


Consumers due to travel

Package bookings

If you have flight tickets the flight may be valid, passengers are advised to check with the airline, if the airline confirms you have a valid ticket for travel, you have two options.

Option 1. If you do not wish to use your flight you can make a claim for a refund for the amount you paid to The Independent Traveller Ltd for your ATOL Protected package.  Also applicable for passengers with non-valid flights.

Option 2. You can use your flight and if you are asked to pay again for the other elements included in your original package, claim for the cost of replacing these.

The other services may not have been paid to the local suppliers and you may be required to re-arrange and pay for these services again.  To avoid any issues in resort, you should confirm the cost of all the elements in advance of travel.

However, there is a limit to the amount you can claim. For details of your claim entitlements may view the ATT Payment Policy.

Consumers who choose Option 1 may make a claim under ATOL.  Consumers who choose Option 2 and decide to travel can make a claim under ATOL for the costs incurred in replacing the pre-booked elements of their holiday.  The replacement items must either match their original booking or be of the same standard, board basis, room type, tour etc, as the original.  Please check the ATT Payment Policy for your claim entitlement.  Details of documentation required for making a claim can be found in the claim guidance.

Please note claims cannot exceed the total cost of the original booking made with The Independent Traveller Ltd.


Think very carefully before you choose option 2 and check the cancellation terms with the suppliers particularly considering the prevailing short notice travel restrictions and/or quarantine measures.

Please note that if you choose to travel and use your valid flight, you are not protected under The Package Travel and Linked Travel Arrangements Regulations 2018 as your package travel provider has ceased to trade.  You will therefore be responsible for any risks arising from each individual element of your trip which would have previously been protected.


Claim document 

Time limit for making a claim to ATOL by 18th October 2021.


The UK CAA has the power to prosecute offences related to its statutory functions. Person(s) who make fraudulent ATOL claims, following the failure of an ATOL holder, may be prosecuted by the UK CAA for offences under section 1 of the Fraud Act 2006. The maximum sentence for this offence is 10 years’ imprisonment.