Failure of Regal Routes Limited
Regal Routes Limited (Previously known as 360 Travel Group Limited) – ATOL 12046 has been classified as a failed ATOL holder on 1st December 2025
The company held an ATOL up until 30th September 2025. Bookings and payments made after 30th October 2025 are not ATOL protected.
The company based in London traded under the names 360 Travel Group Limited, U Select Flights, Viaje Latino, Pinoy Byahe, Adored Holidays and website(s) byahepinoy.com, adoredholidays.com, 360travelgroup.co.uk
The following information is for ATOL protected bookings. Check your booking type on our Claims Information page
We understand that Regal Routes Limited (Previously known as 360 Travel Group Limited) sold a small number of ATOL protected flights and these were typically flights secured with just a deposit (rather than payment of the full cost of the flight).
Unprotected flights were typically those where full payment was made at the time of booking, and a ticket was issued straightaway. These flights were sold under the company’s IATA licence or as agent for the airline operating the flight. These flights are not ATOL protected.
The best way to determine if your flight was ATOL protected is to check your documents.
If you booked an ATOL protected flight, you should have been issued with an ATOL Certificate, at the time of booking, which says ‘Flight-Only’ in the bottom right-hand corner. Regal Routes Limited (Previously known as 360 Travel Group Limited) ‘s ATOL number 12046 will also be shown in the box to the left of this.
Bookings sold as accommodation only or non-flight Package Bookings which do not include a flight element are not covered by the ATOL scheme.
If you have an ATOL flight inclusive package booking and have been issued with flight tickets, the flights may be valid for travel and passengers are advised to check with the airline.
If the airline confirms you have a valid ticket for travel, you have two options:
Option 1
If you do not wish to use your flight, you can submit a claim for a refund for the amount you paid for your ATOL protected package with Regal Routes Limited (Previously known as 360 Travel Group Limited), (depending upon your original method of payment).
Also applicable for passengers with non-valid flights.
For Option 1 you may submit a claim to ATOL depending upon the original method of payment.
If you only made payment(s) to Regal Routes Limited (Previously known as 360 Travel Group Limited) by either cheque, debit card, bank transfer, or cash, you may submit a claim to ATOL.
If you paid Regal Routes Limited (Previously known as 360 Travel Group Limited) directly by credit card, ATOL are unable to authorise payment.
Where any part of the payment for a flight or holiday was made using a credit card, please submit your claim to your credit card issuer pursuant to Section 75 of the Consumer Credit Act 1974. Credit card issuers are also responsible for refunding customers the entire cost of the transaction including the payments you made by cheque, cash, debit card, charge card, etc.
Therefore, in accordance with Section 75 of the Consumer Credit Act 1974, you should submit a claim to your credit card issuer for reimbursement of all the payments you personally made for your flight or holiday, stating you are requesting a refund in accordance with Section 75 of the Consumer Credit Act 1974. We have provided an ATOL Negative Response Letter to assist your claim with your credit card issuer.
Option 2.
You may use your flight and if you are asked to pay again for the other services that formed your original package, you may claim for the cost of the replacement service elements (subject to how you originally paid).
Services may not have been paid to the local suppliers, and you may be required to re-arrange and pay for these services again. To avoid any issues in resort, you should confirm the cost of all the services in advance of travel.
There is a limit to the amount you can claim. For details of your claim entitlements please view the following pages Claims Information, I want to make a claim and the ATT Payment Policy. The replacement items must match the original booking or be of the same standard, board basis, room type, tour etc, as the original.
Warning
Please note that if you choose to travel and use your valid flight, you are not protected under The Package Travel and Linked Travel Arrangements Regulations 2018 as your package travel provider has ceased to trade. You will therefore be responsible for any risks arising from each individual element of your trip which would have previously been protected.
For Option 2 you may submit a claim for the value of the costs incurred in replacing the pre-booked elements of the holiday depending upon the original method of payment.
If you only made payment(s) to Regal Routes Limited (Previously known as 360 Travel Group Limited) by either cheque, debit card, bank transfer, or cash, you may submit a claim to ATOL.
If you paid Regal Routes Limited (Previously known as 360 Travel Group Limited) directly by credit card, ATOL are unable to authorise payment.
Where any part of the payment for a flight or holiday was made using a credit card, please submit your claim for the value of the costs incurred in replacing the pre booked elements to your credit card issuer pursuant to Section 75 of the Consumer Credit Act 1974. Credit card issuers are also responsible for refunding customers up to the entire cost of the transaction including the payments you made by cheque, cash, debit card, charge card, etc.
Therefore, in accordance with Section 75 of the Consumer Credit Act 1974, you should submit a claim to your credit card issuer for reimbursement of all the payments you personally made for your flight or holiday, stating you are requesting a refund in accordance with Section 75 of the Consumer Credit Act 1974. We have provided an ATOL Negative Response Letter to assist your claim with your credit card issuer.
In the event your credit card issuer refuses your claim because it does not consider that Section 75 applies, or that Section 75 does not cover the entire amount claimed, please obtain a written copy of the refusal which must state the reason for not refunding you.
If you hold a flight ticket or e-ticket, your flight should be valid, and you should still be able to travel. You will not be eligible to claim from ATOL.
You can only submit a claim under the ATOL scheme, if you have not received a flight ticket and have been issued with an ATOL Certificate.
If you only made payment(s) to Regal Routes Limited (Previously known as 360 Travel Group Limited) by either cheque, debit card, bank transfer, or cash, you may submit a claim to ATOL.
If you paid for your original trip partially or in full to Regal Routes Limited (Previously known as 360 Travel Group Limited) directly by credit card, ATOL are unable to authorise payment.
Where any part of the payment for a flight was made using a credit card, please submit your claim to your credit card issuer pursuant to Section 75 of the Consumer Credit Act 1974. Credit card issuers are also responsible for refunding customers the entire cost of the transaction including the payments you made by cheque, cash, debit card, charge card, etc.
Therefore, in accordance with Section 75 of the Consumer Credit Act 1974, you should submit a claim to your credit card issuer for reimbursement of all the payments you personally made for your flight or holiday, stating you are requesting a refund in accordance with Section 75 of the Consumer Credit Act 1974. We have provided an ATOL Negative Response Letter to assist your claim with your credit card issuer.
In the event your credit card issuer refuses your claim because it does not consider that Section 75 applies, or that Section 75 does not cover the entire amount claimed, please obtain a written copy of the refusal which must state the reason for not refunding you.
If your ATOL protected booking was cancelled prior to Regal Routes Limited (Previously known as 360 Travel Group Limited) ceasing to trade as an ATOL holder and you are awaiting a refund, you may submit a claim to ATOL depending upon your original method of payment.
If you only made payment(s) to Regal Routes Limited (Previously known as 360 Travel Group Limited) by either cheque, debit card, bank transfer, or cash, you may submit a claim to ATOL.
If you paid Regal Routes Limited (Previously known as 360 Travel Group Limited) directly by credit card, ATOL are unable to authorise payment.
Where any part of the payment for a flight or holiday was made using a credit card, please submit your claim to your credit card issuer pursuant to Section 75 of the Consumer Credit Act 1974. Credit card issuers are also responsible for refunding customers the entire cost of the transaction including the payments you made by cheque, cash, debit card, charge card, etc.
Therefore, in accordance with Section 75 of the Consumer Credit Act 1974, you should submit a claim to your credit card issuer for reimbursement of all the payments you personally made for your flight or holiday, stating you are requesting a refund in accordance with Section 75 of the Consumer Credit Act 1974. We have provided an ATOL Negative Response Letter to assist your claim with your credit card issuer.
In the event your credit card issuer refuses your claim because it does not consider that Section 75 applies, or that Section 75 does not cover the entire amount claimed, please obtain a written copy of the refusal which must state the reason for not refunding you.
Time limit for making a claim to ATOL is by 30 November 2026.