When you book an ATOL protected trip, you should be given an ATOL Certificate by your travel company as soon as you pay any money for the trip – even if this is only a deposit.
Your ATOL Certificate is proof that the trip you have booked is protected by the ATOL scheme. It will tell you:
- What’s protected by ATOL
- Who’s covered
- Who is providing this protection (the travel business’s name and ATOL number)
When you receive your ATOL Certificate
- Check that all the details on both sides of the Certificate match your trip or flight booking.
- Look for the box entitled “Unique reference number”. You will need to quote this number if there’s an emergency and if you need to make a claim.
- If you need more information, the Certificate tells you where to get support or advice.
If there is something wrong on your ATOL Certificate or there has been an amendment to your booking (change of dates), you should receive a new ATOL Certificate from your travel company.
It will also tell you what to do if the ATOL holder you booked with stops trading as an ATOL holder. We recommend that you keep your ATOL Certificate somewhere safe and take either a paper or digital copy with you on your trip, so you know what to do in the event of an ATOL holder failure.
Read the full terms of the Air Travel Trust Payment Policy.
See examples of ATOL Certificates
There are different kinds of ATOL Certificates. What version you have will depend on the kind of trip you booked. Click on the links below to see a sample of each: