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Contact us

There is a range of contact options to choose from to help us best answer your enquiry.

Make a claim or get an update on your claim

Has your travel company closed down or ceased trading? To make an ATOL claim, you need to follow the instructions that relate to your specific travel company on our ATOL failures page.

There is no general ATOL claims phone number. Each claim is dealt with differently, depending on the companies involved.

You can contact ATOL on Facebook, Instagram or Twitter if you have questions about the claims process. This includes how to make a claim, what information you need and what has happened since you submitted your ATOL claim.

If you are abroad and having difficulties, call us on +44 (0) 333 103 6350, which is available 24/7.

Change or update a claim

If you have submitted a claim, or have a question about a claim you have submitted, please log in to your claims portal account which can be accessed here.

Know your rights and how to make a complaint

If you were not satisfied with your package holiday and the company is in one of the following trade associations, you should contact them for advice on how to make a complaint:

If your travel company is not a member of these, please contact Citizens Advice (Telephone 0845 4040 506).

Each operate a handling service for complaints regarding their members.

If you need help on how to resolve a dispute with a tour operator, retail agent, airline or airport, please refer to our Resolving travel problems pages.

If you have general questions about travel rights, contact ATOL on Facebook, Instagram or Twitter. We do not regulate the service standards of travel companies, so we can’t take any action against them. However, we are always happy to provide you with advice and guidance.

Press and media enquiries

Journalists and PRs can email [email protected] or call 0333 103 6000 during office hours. Out-of-hours, please call 07789 745 636.

Alternatively, you can email one of the team for press and media enquiries:

Our postal address for media enquiries is: Press Office, Civil Aviation Authority, 5th Floor, 11 Westferry Circus, London, E14 4HD.