Failure of Trav Expert Limited
Trav Expert Limited – ATOL 11324 has ceased trading as an ATOL holder on 21 May 2026
The company based in Hounslow traded under the names Best4trips, Travel Crew and websites www.airwaay.co.uk, www.travelcrew.co.uk, www.best4trips.com.
The following information is for ATOL protected bookings. Check your booking type on our Claims Information page.
Bookings sold as accommodation only, non-flight Packages & cruise only bookings, which do not include a flight element are not covered by the ATOL scheme. Please contact your travel insurance or card issuer for assistance.
Trips protected by another ATOL holder
Please check your ATOL Certificate and review the “Who is protecting your trip?” section. If the name listed is not Trav Expert Limited, please contact the ATOL holder shown for further assistance.
Time limit for making a claim to ATOL by 20 May 2027.
If you have an ATOL flight inclusive package booking and have been issued with flight tickets, the flights may be valid for travel and consumers are advised to check with the airline first.
If the airline confirms you have a valid ticket for travel, you have two options:
Option 1
If you do not wish to use your flight, you can submit a claim for a refund for the amount you paid for your ATOL protected package with Trav Expert Limited, depending on your original method of payment.
Also applicable for consumers with non-valid flights.
Option 2
You may use your flight, and if you are asked to pay again for the other services that formed part of your original package, you may claim for the cost of the replacement service elements, depending on your original method of payment.
Services may not have been paid to the local suppliers, and you may be required to re-arrange and pay for these services again. To avoid any issues in resort, you should confirm the cost of all the services in advance of travel.
There is a limit to the amount you can claim. For details of your claim entitlements, please view the following pages Claims Information, I want to make a claim and the ATT Payment Policy. The replacement items must match the original booking or be of the same standard, board basis, room type, tour, as the original.
Warning
Please note that if you choose to travel and use your valid flight, you are not protected under The Package Travel and Linked Travel Arrangements Regulations 2018 as your package travel provider has ceased to trade. You will therefore be responsible for any risks arising from each individual element of your trip which would have previously been protected.
Option 1
You may submit a claim to ATOL, depending on your original method of payment.
If you only made payment(s) to Trav Expert Limited by either cheque, debit card, charge card, bank transfer, or cash, you may submit a claim to ATOL.
If you paid Travel Expert Limited directly by credit card, in part or in full, ATOL are unable to authorise a refund.
Where any part of the payment(s) was made using a credit card, please submit your claim to your credit card issuer, pursuant to Section 75 of the Consumer Credit Act 1974. Credit card issuers are also responsible for refunding customers up to the entire cost of the transactions, including the payments you made by cheque, cash, debit card, charge card.
We have provided an ATOL Negative Response Letter to assist your claim with your credit card issuer.
Option 2
You may submit a claim for the costs incurred in replacing the pre-booked elements of the holiday, depending on the original method of payment.
If you only made payment(s) to Trav Expert Limited by either cheque, debit card, charge card, bank transfer, or cash, you may submit a claim to ATOL.
If you paid Travel Expert Limited directly by credit card, in part or in full, ATOL are unable to authorise a refund.
Where any part of the payment(s) was made using a credit card, please submit your claim for the costs incurred in replacing the pre booked elements to your credit card issuer, pursuant to Section 75 of the Consumer Credit Act 1974. Credit card issuers are also responsible for refunding customers up to the entire cost of the transactions, including the payments you made by cheque, cash, debit card, charge card.
We have provided an ATOL Negative Response Letter to assist your claim with your credit card issuer.
When completing the ATOL claim form:
Option 1: select “Forward booking and claiming a full refund”.
Option 2: select “Forward booking but used an element of the original booking”.
Your original booking documents and evidence of payments may assist you in completing the claim form.
Do not submit these documents when completing your claim form, we will request these from you after your claim has been verified.
When completing the ATOL claim form:
- Use your ATOL Certificate Number (Booking Reference/Unique reference number), found on the bottom left corner of the ATOL Certificate
- (Options 1 and 2) List all the payments you made for your ATOL protected booking.
- (Option 2) Also list all the payments you made for the replacement elements and deduct the value of the payments for your original booking (amounts not claimed for) to ensure your claim is only for the costs of the replacement service elements.
In the event your credit card issuer refuses your claim because it does not consider that Section 75 applies, or that Section 75 does not cover the entire amount claimed, please obtain a written copy of the refusal which must state the reason for not refunding you.
If you hold a scheduled flight ticket or e-ticket, you are advised to check with the airline, your flight should be valid, and you should still be able to travel. You will not be eligible to claim from ATOL.
You can only submit a claim under the ATOL scheme, if you have not received a flight ticket and have been issued with an ATOL Certificate, depending on your original method of payment.
If you only made payment(s) to Trav Expert Limited by either cheque, debit card, charge card, bank transfer, or cash, you may submit a claim to ATOL.
If you paid Travel Expert Limited directly by credit card, in part or in full, ATOL are unable to authorise a refund.
Where any part of the payment(s) was made using a credit card, please submit your claim to your credit card issuer, pursuant to Section 75 of the Consumer Credit Act 1974. Credit card issuers are also responsible for refunding customers up to the entire cost of the transactions, including the payments you made by cheque, cash, debit card, charge card.
We have provided an ATOL Negative Response Letter to assist your claim with your credit card issuer.
When completing the ATOL claim form:
select “Forward booking and claiming a full refund”.
Your original booking documents and evidence of payments may assist you in completing the claim form.
Do not submit these documents when completing your claim form, we will request these from you after your claim has been verified.
When completing the ATOL claim form:
- Use your ATOL Certificate Number (Booking Reference/Unique reference number), found on the bottom left corner of the ATOL Certificate
- List all the payments you made for your ATOL protected booking.
In the event your credit card issuer refuses your claim because it does not consider that Section 75 applies, or that Section 75 does not cover the entire amount claimed, please obtain a written copy of the refusal which must state the reason for not refunding you.
If your ATOL protected booking was cancelled prior to Trav Expert Limited ceasing to trade as an ATOL holder and you were owed a refund which you are yet to receive, you may submit a claim to ATOL, depending on your original method of payment.
If you only made payment(s) to Trav Expert Limited by either cheque, debit card, charge card, bank transfer, or cash, you may submit a claim to ATOL.
If you paid Travel Expert Limited directly by credit card, in part or in full, ATOL are unable to authorise a refund.
Where any part of the payment(s) was made using a credit card, please submit your claim to your credit card issuer, pursuant to Section 75 of the Consumer Credit Act 1974. Credit card issuers are also responsible for refunding customers up to the entire cost of the transactions, including the payments you made by cheque, cash, debit card, charge card.
We have provided an ATOL Negative Response Letter to assist your claim with your credit card issuer
When completing the ATOL claim form:
select “Outstanding Refund”.
Your original booking documents and evidence of payments may assist you in completing the claim form.
Do not submit these documents when completing your claim form, we will request these from you after your claim has been verified.
When completing the ATOL claim form:
- Use your ATOL Certificate Number (Booking Reference/Unique reference number), found on the bottom left corner of the ATOL Certificate
- List all the payments you made for your ATOL protected booking.
In the event your credit card issuer refuses your claim because it does not consider that Section 75 applies, or that Section 75 does not cover the entire amount claimed, please obtain a written copy of the refusal which must state the reason for not refunding you.