Failure of Luxtripper Ltd
Luxtripper Limited ATOL 11506 has ceased trading as an ATOL holder on 20th October 2023
The company based in London traded under the names Luxtripper Limited and Luxtripper and website www.luxtripper.co.uk.
Bookings sold as accommodation-only, non-flight packages which do not include a flight element are not covered by the ATOL scheme. Consumers with such bookings may contact their local Citizens Advice Bureau, their card issuers and/or travel insurance for further assistance.
Luxtripper Limited sold holidays as an agent for other ATOL holders. Consumers with an ATOL Certificate showing a different ATOL holder’s name in the Who is protecting your trip? section, should contact that ATOL holder for further assistance. These bookings are their responsibility and consumers will not be able to submit a claim under the ATOL scheme.
The following information is for ATOL protected bookings only. ATOL protected consumers are those that booked: an ATOL protected flight inclusive Package protected by Luxtripper Limited.
Your ATOL Certificate will say ‘Package Single Contract’ in the bottom right-hand corner. Luxtripper Limited’s ATOL number 11506 will also be shown in the box to the left of this.
Time limit for making a claim to ATOL: before 19th October 2024.
The UK CAA has the power to prosecute offences related to its statutory functions. Person(s) who make fraudulent ATOL claims, following the failure of an ATOL holder, may be prosecuted by the UK CAA for offences under section 1 of the Fraud Act 2006. The maximum sentence for this offence is 10 years’ imprisonment..
If you are currently overseas and you hold schedule flight tickets, these tickets should be valid for travel. You are advised to check with the airline(s) as per the existing flight ticket. If the airline advises you that the tickets are not valid for travel, ask them to confirm this in writing, and contact us on the number shown on your ATOL Certificate.
Accommodation and other tourist service arrangements for consumers currently overseas on a flight inclusive Package.
The CAA is in constant communication with the overseas service providers of your ATOL protected Package, to guarantee the services that formed part of your booking, so you do not have to pay again. However, if you have paid again for any of the services that formed part of your ATOL protected Package, please ensure that you retain all receipts for those services, as these will be required to process your claim. Please note that if you paid in cash, you must obtain a cash receipt, as you cannot make a claim without this.
If you need to make a claim for any incurred overseas costs, select the claim type for “Overseas at the time of the ATOL holder’s failure.”
Under the ATT Payment Policy, claims for compensation or consequential losses cannot be accepted. We also cannot refund insurance premiums, administration, cancellation, or card fees as well as telephone calls.
You may have received communication from Luxtripper Limited, prior to 20th October 2023, advising that your booking would not go ahead. Only a small number of flight tickets have been issued and may be valid for use.
If you have been issued with flight tickets, you are advised to check with the airline to establish if your flight tickets are valid for travel. As overseas service providers have not been paid for, if you choose to travel, you will be required to re-arrange and re-pay for these services again.
If the airline advises you that a flight ticket has not been issued or it is not valid for travel, ask them to confirm this in writing and follow the guidance for Option 1.
If the airline confirms you have a valid flight ticket for travel, you have two options:
Option 1
If you do not wish to use your flight ticket, you can submit a claim for a refund for the amount you paid for your ATOL protected package to Luxtripper Limited (depending upon your original method of payment).
Also applicable for consumers with non-valid flight tickets.
Option 2
You can use your flight ticket and will be required to re-arrange and re-pay the other services that formed part of your original Package, you may claim for the cost of replacing these (depending upon your original method of payment). To avoid any issues in resort, you should confirm the cost of all the services in advance of travel.
However, there is a limit to the amount you can claim. For details of your claim entitlements please view the ATT Payment Policy. The replacement elements must match the original booking or be of the same standard, board basis, room type, tour, as the original.
Warning
Please note that if you choose to travel and use your valid flight, you are not protected under The Package Travel and Linked Travel Arrangements Regulations 2018 as your package travel provider has ceased to trade. You will therefore be responsible for any risks arising from each individual element of your trip which would have previously been protected.
Consumers who choose Option 1 may submit a claim (depending upon your original method of payment).
If you originally paid Luxtripper Limited in full by credit card, you should submit a claim for the amounts paid by credit card to your credit card issuer.
We have provided an ATOL Negative Response Letter to assist your claim with your credit card issuer.
Credit cards are those whereby you have a pre-agreed credit limit, pay the credit in full or pay a minimum amount at the end each billing cycle and whereby interests are charged. If this is not the case, your payment is considered as another method of payment and should be claimed from ATOL.
If you originally paid Luxtripper Limited by credit card and other methods, you should submit a claim for the amounts you paid by credit card to you credit card issuer and submit a claim to ATOL for payments you made to Luxtripper Limited by any method other than credit card.
We have provided an ATOL Negative Response Letter to assist your claim with your credit card issuer.
Credit cards are those whereby you have a pre-agreed credit limit, pay the credit in full or pay a minimum amount at the end each billing cycle and whereby interests are charged. If this is not the case, your payment is considered as another method of payment and should be claimed from ATOL.
If you originally paid Luxtripper Limited in full by any method other than credit card, you should submit a claim to ATOL.
Consumers who choose Option 2 and decide to travel, may submit a claim for the costs incurred in replacing the pre-booked elements of the booking (depending upon your original method of payment).
If you originally paid Luxtripper Limited in full by credit card, you should submit a claim for the cost of the replacement elements to your credit card issuer. Please note that claims cannot exceed the total cost of the original booking made with Luxtripper Limited.
We have provided an ATOL Negative Response Letter to assist your claim with your credit card issuer.
Credit cards are those whereby you have a pre-agreed credit limit, pay the credit in full or pay a minimum amount at the end each billing cycle and whereby interests are charged. If this is not the case, your payment is considered as another method of payment and should be claimed from ATOL.
If you originally paid Luxtripper Limited by credit card and other methods, you should submit a claim for the portion you paid by credit card from your credit card issuer, and from ATOL for payments by other methods.
You are advised to check with your credit card issuer prior to travelling to establish what your claim entitlement amount is. You will only be entitled to claim for any replacement costs from ATOL, up to the cost you paid for your original trip, less the amount originally paid by credit card.
We have provided an ATOL Negative Response Letter to assist your claim with your credit card issuer.
Credit cards are those whereby you have a pre-agreed credit limit, pay the credit in full or pay a minimum amount at the end each billing cycle and whereby interests are charged. If this is not the case, your payment is considered as another method of payment and should be claimed from ATOL.
If you originally paid Luxtripper Limited in full by any method other than credit card, you should submit a claim to ATOL. You will only be entitled to claim for any replacement costs from ATOL up to the cost you paid for your original trip.
When completing the ATOL claim form, select the claim type for:
- Option 1 as “Forward booking and claiming a full refund”.
- Option 2 as “Forward booking but used an element of the original booking”.
Choosing an incorrect claim type may result in delays in processing your claim.
You will need your original booking documents and evidence of payments to assist you in completing the claim form.
When completing the ATOL claim form:
- Use your most recent ATOL Certificate Number (Unique reference number / Booking Reference), found on the bottom left corner of the ATOL Certificate issued to you by the failed ATOL holder. This is also found on your invoice(s) as a Quote Id.
- Use your most recent departure date
- Enter 00:00, if you do not know your flight times.
- Complete “Your Details” section and tick if you are the lead passenger prior to using the lookup address function
- Payment transaction dates cannot precede the date of booking
- List all the payments you made for your ATOL protected booking and use the deduction section as appropriate, including amounts not claimed for, or credit card payments claimed from your card issuer.
- Do not submit any of your booking documents when completing your claim form, we will request these from you at a later stage.
Under the ATT Payment Policy, claims for compensation or consequential losses cannot be accepted. We also cannot refund insurance premiums, administration, cancellation, or card fees as well as telephone calls.
We are in the process of emailing you directly regarding ATOL protected consumers you have been contracted to provide services for. If you have not received any communication from the Civil Aviation Authority, please contact us on [email protected] with details of those consumers.