UK Civil Aviation Authority to support holidaymakers following ATOL failure
The UK Civil Aviation Authority (CAA) has stepped in to support holidaymakers who were booked to travel with The Holiday Place PLC (ATOL 3101) after the company, based in London, ceased trading on 29 May 2019. The company also traded under the names of The fishing place, The scuba place, Cubaholidays.co.uk, Dubaiholidays.co.uk, Cuba Holidays, Holiday Place, Ocean Jewels, Holiday USA, Egypt Direct, Dubai Direct, Go Dominican Holidays, Just Caribbean, The Cuba Experience, The Cyprus Experience, The Kenya Experience and The Mexico Experience.
Consumer Advice
Currently Abroad
There are believed to be around 450 people currently abroad on ATOL protected packages booked with The Holiday Place PLC. Anyone who is currently abroad will have tickets for their flight home. These are still valid and people should check-in as normal.
The CAA is actively working with accommodation providers to make sure all affected customers can continue their holiday. If for any reason you are required to pay again for their accommodation, we advise to obtain receipts for payment and submit a claim for your ATOL protected package through the ATOL scheme. More information is available on our website at www.atol.org.uk.
Due to Travel
If you are due to travel after 29 May 2019, flight tickets may still be valid but you must confirm this with the airline.
If you choose to travel, you may be asked to pay again for replacement services of your original package holiday. However, you are entitled to submit a claim for a refund on your return through the ATOL scheme. Replacement services may include accommodation, transfers or other services but you must confirm which services were included in your package holiday.
Choosing not to Travel
If you choose not to travel, you are able to make a claim via the ATOL scheme.
A spokesperson for the UK Civil Aviation Authority’s ATOL financial protection scheme said:
“We understand this will be concerning news for anyone who has booked to travel with the company. However, the ATOL scheme exists for exactly this kind of situation and we are making immediate arrangements so all ATOL protected customers may make a claim for their ATOL protected package via the ATOL scheme.”
For media enquiries contact the CAA Press Office on 00 44 (0)207 453 6030 or [email protected].
You can also follow the CAA on Twitter @UK_CAA.
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