ATOL, the holiday financial protection scheme, has published information for ATOL-protected consumers who were booked to travel with Fleetway Travel Ltd (ATOL 2748) following an announcement that the company, based in London, ceased trading on 13 July 2020. The company also traded under the names of Exclusive Luxury Breaks, Explorer’s Collection, Late Bargains, Luxury Holiday Collection, Phone & Fly, Sail Away, Silversurfers Holidays, Travelsmart.
Fleetway Travel Ltd had approximately 6500 affected ATOL protected bookings. The company sold a variety of packages to destinations across the world.
Following government guidance on foreign travel and as a result of a number of flight cancellations, many consumers’ holidays were cancelled and, as a result, we understand that there are currently no consumers abroad on ATOL protected bookings with Fleetway Travel Ltd.
Consumers with cancelled bookings
We are aware of a number of consumers whose bookings have been cancelled by Fleetway Travel Ltd as a result of government guidance or flight cancellations. Consumers that were promised but have not yet received a refund for the cancellation of their ATOL protected booking will be able to submit a claim.
Due to Travel
For consumers that are due to travel after 13 July 2020, flight tickets may still be valid but this must be confirmed with the airline.
If choosing to travel, consumers may be asked to pay again for replacement services of the original package holiday. However, they are entitled to submit a claim for a refund. Replacement services may include accommodation, transfers or other services but consumers should confirm which services were included in the package holiday.
Choosing not to Travel
If consumers choose not to travel or their flight tickets are not valid, they will be able to make a claim.
Andy Cohen, Head of ATOL, said:
“We understand this will be concerning news for anyone who has booked to travel with the company or has had their booking cancelled. It is a sad day for the industry when a long-established business like Fleetway ceases trading.
“However, the ATOL scheme exists for exactly this kind of situation and we are making arrangements so all ATOL protected customers may make a claim.”
For media enquiries contact the CAA Press Office on 00 44 (0)207 453 6030 or [email protected] For further information, please visit atol.org
You can also follow ATOL on Twitter @atolprotected.
Notes to Editors
Further consumer and trade information is available at https://www.atol.org/atol-failures/
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