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ATOL announces that refund credit notes issued up to 31 March 2021 will benefit from ATOL protection

Date posted: 25.01.2021

Following the continuation of disruption to the travel industry, including the lockdown restrictions and the suspension of travel corridors, the Air Travel Trust has made the decision to extend ATOL protection for new refund credit notes issued up to 31 March 2021. This means that consumers whose package holiday bookings are cancelled will be able to safely accept a refund credit note where it is suitable for them. Consumers continue to remain entitled to a cash refund should they not wish to accept a refund credit note.

Protection for new refund credit notes issued had previously been extended to 31 December 2020, and then to the 31 January 2021, in recognition of disruption to the travel industry.

The same conditions as previously advised to travel companies will apply to refund credit notes:

  • They must be issued for a cancelled ATOL protected booking
  • The booking must have been cancelled by the tour operator due to the coronavirus pandemic
  • The refund credit note must be able to be exchanged for cash at a later date

Currently, all valid refund credit notes issued up to the 31 March 2021 will benefit from ATOL protection until the 30 September 2021, at which point Government backing for their ATOL protection will cease. Consumers should exchange their refund credit note for cash or use it to purchase an ATOL protected booking before this date. The ATT recognises that depending on future developments it is possible that some consumers may not be able to redeem their refund credit notes before this date and is engaging with the Government to discuss this issue and how it might best be addressed.

Travel businesses are reminded that they must notify the Air Travel Trust of any refund credit notes issued by completing the appropriate forms.

Paul Smith, Consumer Director at the UK Civil Aviation Authority said “We recognise that changes to government restrictions on travel have an unprecedented effect on ATOL holders and on consumers with ATOL protected bookings. In light of these circumstances, we have extended ATOL protection for refund credit notes.

“This will allow for travel companies to offer their customers refund credit notes in good faith and mean that consumers will not be at financial risk if they choose to accept a refund credit note rather than a cash refund.”

Further details of the conditions for refund credit notes can be found on our website here:

For media enquiries contact Jake Woodley or Andrew McConnell at the ATOL Press Office on 00 44 (0)207 453 6030 or [email protected].

You can also follow the ATOL on Twitter @atolprotected

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