Following the collapse of Dream World Travel on 26 July 2022, we are currently assessing the booking data supplied by the company which will be used to process claims for ATOL protected bookings.
We understand the impact that the failure of this company will have on the customers involved. Unfortunately, in the case of Dream World Travel, there have been data anomalies meaning there will be a delay in opening the claims process for anyone who booked an ATOL protected trip.
We will make a further statement when we open our online claims portal. When this happens, we will start to process claims as quickly as possible, but because of the anomalies, there may be delays with some large or complex bookings.
We thank consumers for their patience and advise them to visit www.ATOL.org for any further updates.
View more news