We have today opened a portal so that customers of Dream World Travel Ltd ATOL-protected bookings can now make a claim for their trip.
The company based in London traded under the names Dream World Travel and the website(s) dreamworldtravel.co.uk, al-umrah.com, biznessclassflights.co.uk, bookholidaysonline.com, bookonlineflights.com and dwtltd.com
An ATOL protected Flight-Only booking protected by Dream World Travel Ltd
Only flights sold by Dream World Travel Ltd where a valid ATOL Certificate was issued, are ATOL protected.
These were typically for flights secured with just a deposit (rather than payment of the full cost of the flight) or flights paid in full where a flight ticket was not issued immediately, but an ATOL Certificate was issued.
We understand that Dream World Travel Ltd also sold flights under its IATA licence and as agent for the airline operating the flight.
These flights are not ATOL protected. You are advised to contact your airline. Unprotected flights were typically those where full payment was made at the time of booking and a ticket, or an e-ticket was issued straightaway and no ATOL Certificate was issued.
Andy Cohen, ATOL spokesperson for the Civil Aviation Authority, said: “The best way to determine if a flight was ATOL protected is to check your paperwork. If you booked an ATOL protected flight, you will have an ATOL Certificate which says ‘Flight-Only’ in the bottom right-hand corner. Dream World Travel Ltd’s ATOL number 9398 will also be shown in the box to the left of this.”
“Please note that we can only accept claims for cancelled ATOL protected trips. Unfortunately, this means that if you booked an unprotected flight, you cannot make an ATOL claim and should contact the airline.”
If consumers are due to travel.
If you hold a scheduled flight ticket or e-ticket, they are advised to check with the relevant airline as your flight should be valid, and you should still be able to travel.
The best way to check is to contact your airline. If the airline advises that a ticket has not been issued or it is not valid for travel, ask them to confirm this in writing, as this will be needed as confirmation when making a claim.
ATOL protected bookings that were cancelled, and a refund credit note issued.
If an ATOL booking was cancelled on or after 10th March 2020 due to Covid-19 and Dream World Travel Ltd issued you with an ATOL Covid-19 Voucher – they may have called it a ‘Refund Credit Note’ or they provided written confirmation that you are owed a refund, you may make a claim through the ATOL scheme (subject to how you originally paid).
If you paid Dream World Travel Ltd directly by credit card
Where any part of the payment for a flight or holiday was made using a credit card, pursuant to Section 75 of the Consumer Credit Act 1974, credit card issuers are also responsible for refunding you the entire cost of the transaction including the payments you made by cheque, cash, debit card, charge card, etc.
Therefore, in accordance with Section 75 of the Consumer Credit Act 1974, you should forward your claim to your credit card issuer for reimbursement of the entire amount you paid for your flight or holiday stating you are requesting a refund in accordance with Section 75 of the Consumer Credit Act 1974.
If you only made payment(s) to Dream World Travel by either cheque, debit card, bank transfer, or cash, you may make a claim by completing the claim form.
Time limit for making a claim to ATOL is 25 July 2023.
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