Failure of Flight Team Ltd
Flight team Ltd – ATOL 10852 has ceased trading as an ATOL holder on 18 December 2023.
The company held an ATOL up until 30 September 2023. Bookings and payments made after 30 October 2023 are not ATOL Protected.
The company based in Wimbledon traded under the names Flight Team, Business Flights, Majestic Resorts and websites www.businessflights.co.uk, www.flightteam.co.uk and www.majesticresorts.co.uk.
Bookings sold without a flight element are not covered by the ATOL scheme and consumers should contact their local Citizens Advice Bureau, their bank or card issuers and/or travel insurance for further assistance.
Flight Team Ltd sold holidays as an agent for other ATOL holders. Consumers with an ATOL Certificate showing a different ATOL holder’s name in the Who is protecting your trip? section, should contact that ATOL holder for further assistance. These bookings are their responsibility and consumers will not be able to submit a claim under the ATOL scheme.
The following information is for Flight Team Ltd ATOL protected bookings. ATOL protected consumers are those that booked:
An ATOL protected flight inclusive Package protected by Flight Team Ltd
Your ATOL Certificate will say ‘Package Multi-Contract’ in the bottom right-hand corner. Flight Team Ltd’s ATOL number 10852 will also be shown in the box to the left of this.
An ATOL protected Flight-Only booking protected by Flight Team Ltd
A limited number of the flights sold by Flight Team Ltd were ATOL protected, and these were typically for flights secured with just a deposit (rather than payment of the full cost of the flight).
Unprotected flights were those where full payment was made at the time of booking and a ticket was issued straightaway. The best way to determine if your flight was ATOL protected is to check your paperwork.
If you booked an ATOL protected flight, you should have been issued with an ATOL Certificate, at the time of booking, which says ‘Flight-Only’ in the bottom right-hand corner. Flight Team Ltd’s ATOL number 10852 will also be shown in the box to the left of this.
Time limit for making a claim to ATOL by 17 December 2024.
The UK CAA has the power to prosecute offences related to its statutory functions. Person(s) who make fraudulent ATOL claims, following the failure of an ATOL holder, may be prosecuted by the UK CAA for offences under section 1 of the Fraud Act 2006. The maximum sentence for this offence is 10 years’ imprisonment.
If you paid for your original trip by credit card to Flight Team Ltd, you should submit a claim to your credit card provider.
If you paid for your original trip by credit card and other methods to Flight Team Ltd, you should submit a claim to your credit card provider for the portion you paid by credit card, and from ATOL for payments by other methods.
If you paid for your original trip by any method other than credit card to Flight Team Ltd, you should submit a claim to ATOL.
The following letter is required to support your claim to your card provider (ATOL Negative Response Letter).
When completing the ATOL claim form, select the claim type as “Outstanding refund”. Choosing an incorrect claim type may result in delays in processing your claim.
You will need your original booking documents and evidence of payments to assist you in completing the claim form.
You do not need to submit these documents when completing your claim form, we will request these from you at a later stage.
When completing the ATOL claim form:
- Use your most recent ATOL Certificate Number, found on the bottom left corner of the ATOL Certificate issued to you by Flight Team Ltd. The unique ATOL Certificate Number should consist of 5 numbers only, do not input any letters and do not input Flight Team’s ATOL number 10852 as this will result in an error.
- Use your original date of booking.
- Enter 00:00 if you do not know your flight times.
- Complete “Your Details” section and tick if you are the lead passenger prior to using the lookup address function. You may need to enter your address manually if you encounter any error.
- Payment transaction dates cannot precede the date of booking.
- List all the payments you made for your ATOL protected booking and use the deduction section as appropriate i.e., amounts not claimed for such as credit card payments
Refund Credit Notes
If you were issued with a COVID-19 Voucher, (Flight Team Ltd may have called it a ‘Refund Credit Note’), which you have not used to book an ATOL protected package, you cannot make a claim, please see further details here.
If you were issued with Flight Tickets or an Airline Refund Voucher you should contact the Airline directly.